Warranty

Do you offer a warranty on your products?

Yes. All purchases are covered by a limited five-year warranty, which protects against confirmed imperfections in manufacturing or craftsmanship starting from the day your order is picked up or delivered.

Are there any limitations to the warranty coverage?

The warranty applies when products are used as intended in residential settings and have not been altered or modified in any way.

The warranty becomes void if the product is misused, mishandled, or modified. It also does not apply if damage occurs due to accidents, natural disasters (including fire, water, or flooding), improper storage, or environmental exposure such as extreme heat or humidity. The warranty is non-transferable and does not apply to items that are resold, transferred, purchased second-hand, marked final sale, or sold as floor models. Additionally, products used in commercial environments are not covered unless specifically designated as commercial grade. 

Exclusions

Solid Wood — 5 Years

  • Natural grain, knots, and colour variation are expected and not considered defects.
  • Damage from neglect, water exposure, or failure to follow care instructions is not covered.
  • Hairline cracks or minor warping due to temperature or humidity are normal and do not affect structural performance.

How do I submit a warranty claim?

If you think you may have a warranty issue, our Customer Care team is ready to help. Simply reach out to us, and we'll guide you through the process and do our best to make it right.